Shipping policy
Our shipping hours are Mon.- Fri from 9am-6pm CST and Sat. from 9am-2pm CST. Orders are not processed on holidays. Once processed and packaged, orders ship out within 3-5 business days. However, during sales/promotions/ holidays, shipping time may take a little longer.
Urban Vintage Clothing is not responsible for late shipments due to holidays, natural disasters, weather delays or any carrier delays.
Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. We do not issue refunds or credits regarding these matters.
TRACKING ORDERS
If you provided an email address at the time of purchase, a tracking number will be emailed to you once your order has been shipped.
All tracking information will be sent out once the item has been mailed out.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
SHIPPING TIME FRAMES
